CVE-2020-1767 LOW

CVE-2020-1767: Possible to send drafted messages as wrong agent

Vendor Otrs Ag
Product ((OTRS)) Community Edition
Published January 10, 2020
Last update September 16, 2024
View on NVD All CVEs

CVSS base score

3.5/10
Attack vector Network
Attack complexity Low
Privileges required Low
User interaction Required
Confidentiality None
Integrity Low

CVSS vector

CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N

What the vulnerability does

01Description

Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.

Key dates

02Disclosure timeline

January 10, 2020 CVE published
September 16, 2024 Record updated