CVE-2020-1777 MEDIUM

CVE-2020-1777: Agent names disclosed in chat feature

Vendor Otrs Ag
Product OTRS
Weakness CWE-200 · Info exposure
Published October 15, 2020
Last update September 17, 2024
View on NVD All CVEs

CVSS base score

4.3/10
Attack vector Network
Attack complexity Low
Privileges required None
User interaction Required
Confidentiality Low
Integrity None

CVSS vector

CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:L/I:N/A:N

What the vulnerability does

01Description

Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.

Key dates

02Disclosure timeline

October 15, 2020 CVE published
September 17, 2024 Record updated