What the vulnerability does
01Description
The JS Help Desk – AI-Powered Support & Ticketing System plugin for WordPress is vulnerable to SQL Injection via the 'js-support-ticket-token-tkstatus' cookie in version 2.8.2 due to an incomplete fix for CVE-2023-50839 where a second sink was left with insufficient escaping on the user supplied values and lack of sufficient preparation on the existing SQL query. This makes it possible for unauthenticated attackers to append additional SQL queries into already existing queries that can be used to extract sensitive information from the database.
Explanation of Vulnerability in Simple Terms
02Summary
JS Help Desk versions up to 2.8.2 contain a SQL injection vulnerability in an unauthenticated endpoint. An attacker can query the database directly to extract sensitive information such as user credentials, ticket data, and other stored records. No user interaction or authentication is required to exploit this flaw.
What an attacker can do
03Attacker Capabilities
Extract sensitive data from the database, including user credentials and ticket information.
Potential impact on your site
04Site Impact
User passwords, support tickets, and other database records may be exposed to unauthorized access.
Conditions required to exploit
05Prerequisites
Network access to the affected JS Help Desk installation; no authentication required.
Key dates
06Disclosure timeline
March 4, 2026
CVE published
April 8, 2026
Record updated
