CVE-2024-12171 HIGH

CVE-2024-12171: ELEX WordPress HelpDesk & Customer Ticketing System <= 3.2.6 - Missing Authorization to Authenticated (Subscriber+) Privilege Escalation

Vendor Elextensions
Product ELEX WordPress HelpDesk & Customer Ticketing System
Weakness CWE-862 · Missing authorization
Published February 1, 2025
Last update April 8, 2026
View on NVD All CVEs

CVSS base score

8.8/10
Attack vector Network
Attack complexity Low
Privileges required Low
User interaction None
Confidentiality High
Integrity High

CVSS vector

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H

What the vulnerability does

01Description

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to privilege escalation due to a missing capability check on the 'eh_crm_agent_add_user' AJAX action in all versions up to, and including, 3.2.6. This makes it possible for authenticated attackers, with Subscriber-level access and above, to create new administrative user accounts.

Key dates

02Disclosure timeline

February 1, 2025 CVE published
April 8, 2026 Record updated