CVE-2024-12443 MEDIUM

CVE-2024-12443: CRM Perks – WordPress HelpDesk Integration – Zendesk, Freshdesk, HelpScout <= 1.1.6 - Authenticated (Contributor+) Stored Cross-Site Scripting

Vendor Crmperks
Product CRM Perks – WordPress HelpDesk Integration – Zendesk, Freshdesk, HelpScout
Weakness CWE-79 · XSS
Published December 16, 2024
Last update April 8, 2026
View on NVD All CVEs

CVSS base score

6.4/10
Attack vector Network
Attack complexity Low
Privileges required Low
User interaction None
Confidentiality Low
Integrity Low

CVSS vector

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:L/I:L/A:N

What the vulnerability does

01Description

The CRM Perks – WordPress HelpDesk Integration – Zendesk, Freshdesk, HelpScout plugin for WordPress is vulnerable to Stored Cross-Site Scripting via the plugin's 'crm-perks-tickets' shortcode in all versions up to, and including, 1.1.6 due to insufficient input sanitization and output escaping on user supplied attributes. This makes it possible for authenticated attackers, with contributor-level access and above, to inject arbitrary web scripts in pages that will execute whenever a user accesses an injected page.

Key dates

02Disclosure timeline

December 16, 2024 CVE published
April 8, 2026 Record updated