CVE-2024-13552 MEDIUM

CVE-2024-13552: SupportCandy – Helpdesk & Customer Support Ticket System <= 3.3.0 - Insecure Direct Object Reference

Vendor Psmplugins
Product SupportCandy – Helpdesk & Customer Support Ticket System
Weakness CWE-285
Published March 7, 2025
Last update April 8, 2026
View on NVD All CVEs

CVSS base score

4.3/10
Attack vector Network
Attack complexity Low
Privileges required Low
User interaction None
Confidentiality Low
Integrity None

CVSS vector

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N

What the vulnerability does

01Description

The SupportCandy – Helpdesk & Customer Support Ticket System plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 3.3.0 via file upload due to missing validation on a user controlled key. This makes it possible for authenticated attackers to download attachments for support tickets that don't belong to them. If an admin enables tickets for guests, this can be exploited by unauthenticated attackers.

Key dates

02Disclosure timeline

March 7, 2025 CVE published
April 8, 2026 Record updated