What the vulnerability does
01Description
The KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 1.7.4 via the 'kbs' directory. This makes it possible for unauthenticated attackers to extract sensitive data stored insecurely in the /wp-content/uploads/kbs directory which can contain file attachments included in support tickets. The vulnerability was partially patched in version 1.7.3.2.
Explanation of Vulnerability in Simple Terms
02Summary
The KB Support plugin for WordPress contains an information exposure vulnerability in versions up to 1.7.4. An attacker can read sensitive data without authentication by exploiting improper access controls. The vulnerability affects customer support ticket information and knowledge base content. Site administrators should update immediately to a version newer than 1.7.4.
What an attacker can do
03Attacker Capabilities
Read sensitive support tickets, customer data, and knowledge base content without logging in.
Potential impact on your site
04Site Impact
Customer support tickets and sensitive knowledge base data exposed to unauthenticated visitors.
Conditions required to exploit
05Prerequisites
Network access only; no authentication or user interaction required.
Key dates
06Disclosure timeline
April 5, 2025
CVE published
April 8, 2026
Record updated
