CVE-2024-13606 HIGH

CVE-2024-13606: JS Help Desk – The Ultimate Help Desk & Support Plugin <= 2.8.8 - Unauthenticated Sensitive Information Exposure Through Unprotected Directory

Vendor Rabilal
Product JS Help Desk – AI-Powered Support & Ticketing System
Weakness CWE-200 · Info exposure
Published February 13, 2025
Last update April 8, 2026
View on NVD All CVEs

CVSS base score

7.5/10
Attack vector Network
Attack complexity Low
Privileges required None
User interaction None
Confidentiality High
Integrity None

CVSS vector

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

What the vulnerability does

01Description

The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 2.8.8 via the 'jssupportticketdata' directory. This makes it possible for unauthenticated attackers to extract sensitive data stored insecurely in the /wp-content/uploads/jssupportticketdata directory which can contain file attachments included in support tickets.

Key dates

02Disclosure timeline

February 13, 2025 CVE published
April 8, 2026 Record updated