CVE-2024-13607 MEDIUM

CVE-2024-13607: JS Help Desk – The Ultimate Help Desk & Support Plugin <= 2.8.8 - Authenticated (Subscriber+) Insecure Direct Object Reference

Vendor Rabilal
Product JS Help Desk – AI-Powered Support & Ticketing System
Weakness CWE-639 · IDOR
Published February 4, 2025
Last update April 8, 2026
View on NVD All CVEs

CVSS base score

4.3/10
Attack vector Network
Attack complexity Low
Privileges required Low
User interaction None
Confidentiality Low
Integrity None

CVSS vector

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N

What the vulnerability does

01Description

The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 2.8.8 via the 'exportusereraserequest' due to missing validation on a user controlled key. This makes it possible for authenticated attackers, with Subscriber-level permissions and above, to export ticket data for any user.

Key dates

02Disclosure timeline

February 4, 2025 CVE published
April 8, 2026 Record updated