CVE-2024-23794 MEDIUM

CVE-2024-23794: Agents are able to lock the ticket without the "Owner" permission

Vendor Otrs Ag
Product OTRS
Weakness CWE-266
Published July 15, 2024
Last update August 1, 2024
View on NVD All CVEs

CVSS base score

5.2/10
Attack vector Network
Attack complexity Low
Privileges required High
User interaction Required
Confidentiality High
Integrity Low

CVSS vector

CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:L/A:N

What the vulnerability does

01Description

An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS:  * 8.0.X * 2023.X * from 2024.X through 2024.4.x

Key dates

02Disclosure timeline

July 15, 2024 CVE published
August 1, 2024 Record updated