CVE-2024-28986 CRITICAL

CVE-2024-28986: SolarWinds Web Help Desk Java Deserialization Remote Code Execution Vulnerability

Vendor Solarwinds
Product Web Help Desk
Weakness CWE-502 · Unsafe deserialization
KEV Status Known Exploited
Published August 13, 2024
Last update October 21, 2025
View on NVD All CVEs

CVSS base score

9.8/10
Attack vector Network
Attack complexity Low
Privileges required None
User interaction None
Confidentiality High
Integrity High

CVSS vector

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

What the vulnerability does

01Description

SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing.   However, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available.

CISA mandated remediation

02CISA Required Action

Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.

Key dates

03Disclosure timeline

August 13, 2024 CVE published
October 21, 2025 Record updated