What the vulnerability does
01Description
Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting') vulnerability in Octrace WordPress HelpDesk & Support Ticket System Plugin – Octrace Support octrace-support allows Reflected XSS.This issue affects WordPress HelpDesk & Support Ticket System Plugin – Octrace Support: from n/a through <= 1.2.7.
Explanation of Vulnerability in Simple Terms
02Summary
The Octrace Support WordPress plugin versions 1.2.7 and earlier contain a stored cross-site scripting (XSS) vulnerability. An attacker can inject malicious scripts that execute in the browsers of site visitors and administrators. The vulnerability affects the plugin's ticket system and can compromise user sessions or steal sensitive data. Update to a version newer than 1.2.7 to resolve this issue.
What an attacker can do
03Attacker Capabilities
Inject malicious scripts that run in visitors' browsers, potentially stealing session tokens or admin credentials.
Potential impact on your site
04Site Impact
Attackers can compromise user accounts, steal admin sessions, or redirect visitors to malicious sites without your knowledge.
Conditions required to exploit
05Prerequisites
No authentication required, but the victim must visit a page containing the injected payload.
Key dates
06Disclosure timeline
December 13, 2024
CVE published
April 28, 2026
Record updated