CVSS base score
CVSS vector
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N
What the vulnerability does
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the 'eh_crm_remove_agent' function in all versions up to, and including, 3.3.1. This makes it possible for authenticated attackers, with Subscriber-level access and above, to remove the role and capabilities of any user with an Administrator, WSDesk Supervisor, or WSDesk Agents role.
Explanation of Vulnerability in Simple Terms
The ELEX WordPress HelpDesk & Customer Ticketing System plugin through version 3.3.1 lacks proper authorization checks on certain functions. A logged-in user with low privileges can modify data they should not have access to, such as ticket information or system settings. The vulnerability requires an active WordPress account but no special permissions. Site administrators should update the plugin immediately.
What an attacker can do
A logged-in user can modify ticket data or other protected information they should not have access to.
Potential impact on your site
Ticket data and helpdesk settings can be altered by any logged-in user, compromising ticket integrity and system configuration.
Conditions required to exploit
Attacker must have a valid WordPress user account with low privileges (e.g., subscriber or contributor role).
Key dates
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