CVSS base score
CVSS vector
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N
What the vulnerability does
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the 'eh_crm_settings_restore_trash' AJAX endpoint in all versions up to, and including, 3.3.1. This makes it possible for authenticated attackers, with Subscriber-level access and above, to restore all deleted tickets.
Explanation of Vulnerability in Simple Terms
The ELEX WordPress HelpDesk & Customer Ticketing System plugin through version 3.3.1 lacks proper authorization checks on certain functions. A logged-in user with low privileges can modify data they should not have access to, such as ticket information or system settings. The vulnerability requires an active WordPress account but no special permissions. Site administrators should update the plugin immediately.
What an attacker can do
Modify ticket data or other protected information without proper authorization.
Potential impact on your site
Unauthorized users can alter helpdesk tickets, customer data, or plugin settings, compromising ticket integrity and customer trust.
Conditions required to exploit
Attacker must have a low-privilege WordPress user account (e.g., subscriber or contributor).
Key dates
External resources
