CVE-2025-12023 MEDIUM

CVE-2025-12023: ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.1 - Missing Authorization to Authenticated (Subscriber+) Ticket Restore

Vendor Elextensions
Product ELEX WordPress HelpDesk & Customer Ticketing System
Weakness CWE-862 · Missing authorization
Published November 21, 2025
Last update April 8, 2026
View on NVD All CVEs

CVSS base score

4.3/10
Attack vector Network
Attack complexity Low
Privileges required Low
User interaction None
Confidentiality None
Integrity Low

CVSS vector

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N

What the vulnerability does

01Description

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the eh_crm_restore_data() function in all versions up to, and including, 3.3.1. This makes it possible for authenticated attackers, with Subscriber-level access and above, to restore tickets.

Explanation of Vulnerability in Simple Terms

02Summary

The ELEX WordPress HelpDesk & Customer Ticketing System plugin through version 3.3.1 lacks proper authorization checks on certain functions. A logged-in user with low privileges can modify data they should not have access to. The vulnerability requires an active WordPress account but no special permissions. Update to a version newer than 3.3.1.

What an attacker can do

03Attacker Capabilities

Modify ticket or helpdesk data without proper authorization.

Potential impact on your site

04Site Impact

Unauthorized users can alter support tickets, customer data, or helpdesk settings.

Conditions required to exploit

05Prerequisites

Attacker must have a low-privilege WordPress user account.

Key dates

06Disclosure timeline

November 21, 2025 CVE published
April 8, 2026 Record updated