CVSS base score
CVSS vector
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N
What the vulnerability does
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the 'eh_crm_settings_empty_trash' function in all versions up to, and including, 3.3.1. This makes it possible for authenticated attackers, with Subscriber-level access and above, to empty the ticket trash.
Explanation of Vulnerability in Simple Terms
The ELEX WordPress HelpDesk & Customer Ticketing System plugin through version 3.3.1 lacks proper authorization checks on certain functions. A logged-in user with low privileges can modify data they should not have access to, such as ticket information or system settings. The vulnerability requires an active WordPress account but no special permissions.
What an attacker can do
Modify helpdesk tickets or settings belonging to other users or the system.
Potential impact on your site
Unauthorized users can alter ticket data, potentially disrupting support operations or exposing sensitive customer information.
Conditions required to exploit
Attacker must have a valid WordPress user account with low privileges (e.g., subscriber or customer role).
Key dates
External resources
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