CVSS base score
CVSS vector
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N
What the vulnerability does
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the 'wp_ajax_eh_crm_settings_empty_scheduled_actions' AJAX Action in all versions up to, and including, 3.3.0. This makes it possible for authenticated attackers, with Subscriber-level access and above, to clear the scheduled triggers option.
Explanation of Vulnerability in Simple Terms
The ELEX WordPress HelpDesk & Customer Ticketing System plugin through version 3.3.0 lacks proper authorization checks on certain functions. A logged-in user with low privileges can modify data they should not have access to. The vulnerability requires an active WordPress account but no special permissions. Site administrators should update to a version newer than 3.3.0.
What an attacker can do
A logged-in user can modify ticket or helpdesk data they should not have permission to change.
Potential impact on your site
Unauthorized users may alter support tickets, customer information, or helpdesk settings, compromising ticket integrity and customer trust.
Conditions required to exploit
Attacker must have a valid WordPress user account with low-level privileges (e.g., subscriber or contributor role).
Key dates
External resources
