What the vulnerability does
01Description
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Missing Authorization in all versions up to, and including, 3.3.5. This is due to missing capability checks on the eh_crm_ticket_general function combined with a shared nonce that is exposed to low-privileged users. This makes it possible for authenticated attackers, with Subscriber-level access and above, to modify global WSDesk settings via the `eh_crm_ticket_general` AJAX action.
Explanation of Vulnerability in Simple Terms
02Summary
The ELEX WordPress HelpDesk & Customer Ticketing System plugin through version 3.3.5 lacks proper authorization checks on certain functions. An attacker without authentication can modify data or settings within the plugin, potentially affecting ticket handling or customer information. Site administrators should update to a version newer than 3.3.5 immediately.
What an attacker can do
03Attacker Capabilities
Modify plugin data or settings without logging in.
Potential impact on your site
04Site Impact
Attackers can alter helpdesk tickets, customer data, or plugin configuration without permission.
Conditions required to exploit
05Prerequisites
Network access to the WordPress site; no authentication or user interaction required.
Key dates
06Disclosure timeline
February 5, 2026
CVE published
April 8, 2026
Record updated
