What the vulnerability does
01Description
Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting') vulnerability in Octrace WordPress HelpDesk & Support Ticket System Plugin – Octrace Support octrace-support allows Stored XSS.This issue affects WordPress HelpDesk & Support Ticket System Plugin – Octrace Support: from n/a through <= 1.2.7.
Explanation of Vulnerability in Simple Terms
02Summary
The Octrace Support WordPress plugin versions 1.2.7 and earlier contain a stored cross-site scripting (XSS) vulnerability. An authenticated admin can inject malicious scripts that execute in other users' browsers when they view affected pages. The vulnerability requires admin privileges and user interaction to exploit, but can affect site visitors across the application.
What an attacker can do
03Attacker Capabilities
Inject malicious scripts that run in other users' browsers when they view the plugin's pages.
Potential impact on your site
04Site Impact
A compromised admin account can inject scripts affecting all site visitors, potentially stealing credentials or redirecting users.
Conditions required to exploit
05Prerequisites
Admin-level access to the WordPress site; victim must view a page containing the injected script.
Key dates
06Disclosure timeline
January 15, 2025
CVE published
April 28, 2026
Record updated