CVE-2025-48473 MEDIUM

CVE-2025-48473: FreeScout Vulnerable to Insufficient Authorization

Vendor Freescout-Help-Desk
Product freescout
Weakness CWE-863 · Incorrect authorization
Published May 29, 2025
Last update May 29, 2025

CVSS base score

5.3/10
Attack vector Network
Attack complexity Low
Privileges required Low
User interaction None
Confidentiality
Integrity

CVSS vector

CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:L/VI:L/VA:N/SC:N/SI:N/SA:N

What the vulnerability does

01Description

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.179, when creating a conversation from a message in another conversation, there is no check to ensure that the user has the ability to view this message. Thus, the user can view arbitrary messages from other mailboxes or from other conversations to which they do not have access (access restriction to conversations is implemented by the show_only_assigned_conversations setting, which is also not checked). This issue has been patched in version 1.8.179.

Key dates

02Disclosure timeline

May 29, 2025 CVE published
May 29, 2025 Record updated