CVE-2025-48475 MEDIUM

CVE-2025-48475: FreeScout Vulnerable to Insufficient Authorization

Vendor Freescout-Help-Desk
Product freescout
Weakness CWE-863 · Incorrect authorization
Published May 29, 2025
Last update May 29, 2025

CVSS base score

5.3/10
Attack vector Network
Attack complexity Low
Privileges required Low
User interaction None
Confidentiality
Integrity

CVSS vector

CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:L/VI:L/VA:N/SC:N/SI:N/SA:N

What the vulnerability does

01Description

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the System does not provide a check on which "clients" of the System an authorized user can view and edit, and which ones they cannot. As a result, an authorized user who does not have access to any of the existing mailboxes, as well as to any of the existing conversations, has the ability to view and edit the System's clients. The limitation of client visibility can be implemented by the limit_user_customer_visibility setting, however, in the specified scenarios, there is no check for the presence of this setting. This issue has been patched in version 1.8.180.

Key dates

02Disclosure timeline

May 29, 2025 CVE published
May 29, 2025 Record updated