What the vulnerability does
01Description
The Majestic Support – The Leading-Edge Help Desk & Customer Support Plugin plugin for WordPress is vulnerable to generic SQL Injection via the 'val' parameter in all versions up to, and including, 1.1.9 due to insufficient escaping on the user supplied parameter and lack of sufficient preparation on the existing SQL query. This makes it possible for unauthenticated attackers to append additional SQL queries into already existing queries that can be used to extract sensitive information from the database. Exploitation requires a valid 'get-smart-reply' nonce, which any Subscriber-level user can obtain by creating a ticket via the public frontend and visiting the resulting ticket detail page, making this effectively exploitable by any authenticated user.
Explanation of Vulnerability in Simple Terms
02Summary
The Majestic Support plugin for WordPress contains a SQL injection vulnerability in versions up to 1.1.9. An authenticated user with low privileges can craft malicious input to execute arbitrary SQL queries against the site's database. This allows reading sensitive data such as user credentials, email addresses, and support ticket contents without modifying or deleting data.
What an attacker can do
03Attacker Capabilities
Read sensitive data from the site's database, including user credentials and support ticket information.
Potential impact on your site
04Site Impact
User data, credentials, and support tickets stored in the database can be exposed to authenticated attackers.
Conditions required to exploit
05Prerequisites
Attacker must have a low-privilege user account on the WordPress site (e.g., subscriber or contributor role).
Key dates
06Disclosure timeline
July 11, 2026
CVE published
July 13, 2026
Record updated
