What the vulnerability does
01Description
The Chat Help – Click to Chat Button & Form plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 3.1.3 via the REST API endpoints /wp-json/chat-help/v1/leads and /wp-json/chat-help/v1/leads/{id}. This is due to the plugin not performing any authentication and authorization checks. This makes it possible for unauthenticated attackers to extract sensitive data including customer names, email addresses, phone numbers, WhatsApp messages, complete geolocation data (IP addresses, city, country, ISP, coordinates), device fingerprinting information (browser, OS, screen resolution), and WordPress account credentials (user IDs, usernames, emails, names) for logged-in users who submit forms.
Explanation of Vulnerability in Simple Terms
02Summary
ChatHelp – Click to Chat Button is missing authorization checks on sensitive operations. An unauthenticated attacker can read confidential data without needing to log in or interact with the site. All versions up to 3.1.3 are affected. Update to a version newer than 3.1.3 when available.
What an attacker can do
03Attacker Capabilities
Read sensitive data from the site without authentication.
Potential impact on your site
04Site Impact
Visitor data, chat history, or other protected information may be exposed to anyone on the internet.
Conditions required to exploit
05Prerequisites
Network access only; no login or user interaction required.
Key dates
06Disclosure timeline
July 10, 2026
CVE published
July 10, 2026
Record updated
