CVE-2026-20170 MEDIUM

CVE-2026-20170

Vendor Cisco
Product Cisco Webex Contact Center
Weakness CWE-80 · XSS · basic
Published April 15, 2026
Last update April 15, 2026

CVSS base score

6.1/10
Attack vector Network
Attack complexity Low
Privileges required None
User interaction Required
Confidentiality Low
Integrity Low

CVSS vector

CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N

What the vulnerability does

01Description

A vulnerability in the Desktop Agent functionality of Cisco Webex Contact Center could have allowed an unauthenticated, remote attacker to conduct cross-site scripting attacks. Cisco has addressed this vulnerability in the Cisco Webex Contact Center service, and no customer action is needed. This vulnerability existed because HTML and script content was not properly handled. Prior to this vulnerability being addressed, an attacker could have exploited this vulnerability by persuading a user to follow a malicious link. A successful exploit could have allowed the attacker to steal sensitive information from the browser, including authentication and session information.

Key dates

02Disclosure timeline

April 15, 2026 CVE published
April 15, 2026 Record updated