CVE-2026-40592 MEDIUM

CVE-2026-40592: FreeScout's cross-user undo reply allows mailbox peers to recall another agent's outbound reply

Vendor Freescout-Help-Desk
Product freescout
Weakness CWE-862 · Missing authorization
Published April 21, 2026
Last update April 21, 2026

CVSS base score

5.9/10
Attack vector Network
Attack complexity High
Privileges required Low
User interaction None
Confidentiality None
Integrity High

CVSS vector

CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:N/I:H/A:L

What the vulnerability does

01Description

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.214, the undo-send route `GET /conversation/undo-reply/{thread_id}` checks only whether the current user can view the parent conversation. It does not verify that the current user created the reply being undone. In a shared mailbox, one agent can therefore recall another agent's just-sent reply during the 15-second undo window. Version 1.8.214 fixes the vulnerability.

Key dates

02Disclosure timeline

April 21, 2026 CVE published
April 21, 2026 Record updated